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PCI Compliance for ISOs: A Guide for 2025

As published in updated documentation in 2022, the PCI Security Standards Council has released new PCI DSS standards for ISO PIN encryption. The requirements and deadlines for ATMs are as follows:

  • Phase 1 - Implementation Key Blocks for internal connections and key storage within Service Provider Environments - this would include all applications and databases connected to hardware security modules (HSM) - Effective 1 June 2019
  • Phase 2 - Implement Key Blocks for external connections to Associations and Networks - Effective 1 January 2023
  • Phase 3 - Implement Key Block to extend to all merchant hosts, point-of-sale (POS) devices and ATMs. (aka EPP hardware, firmware, and software using TR31 "Key Blocks") - Effective 1 January 2025

More information can be found in the PCI document library located at https://www.pcisecuritystandards.org/document_library/.

HYOSUNG | GENMEGA | TRITON

How will your machines be affected? Contact Cash Depot to find out more.

Why Implement?

  • Non-compliant ATMs are considered a risk of fraud, brand damage, and loss of revenue
  • Implementation could mitigate possible penalties and/or fraud liability. The ISO will ultimately hold the liability for their own ATMs for fraud and data breach; ATM Networks (e.g. Visa, Mastercard) could assess penalties on ISOS and require non-compliant ATMs to be shut down. 
  • Failure to implement TR-31 could leave an ATM vulnerable to more attacks and could ultimately result in payment and customer data compromises
  • PCI and Networks' (card brands) requirements are intended to improve and enhance security and will change the way encryption keys are protected and managed

Compliance by Manufacturer

In an effort to provide comprehensive information for our partners, Cash Depot has gathered information from top manufacturers as a reference guide.

Hyosung Innovue

Non-Upgradable ATMs

Keyboard ATM Model Upgrade Path
3000K

1500 basic, 1800 basic, 1800CE, 2100T, NH1000, NH2100, NH2200, Nano Cash, 5000CE, 5050CE, 5300CE

Replace ATM
5000K

1500 basic, 1800 basic, 1800CE, 2100T, NH1000, NH2100, NH2200, Nano Cash, 5000CE, 5050CE, 5300CE

Replace ATM
6000K/R

1500 basic, 1800 basic, 1800CE, 2100T, NH1000, NH2100, NH2200, Nano Cash, 5000CE, 5050CE, 5300CE

Replace ATM
8000R

1500 basic, 1800 basic, 1800CE, 2100T, NH1000, NH2100, NH2200, Nano Cash, 5000CE, 5050CE, 5300CE

Replace ATM
EPP-X1

1500 basic, 1800 basic, 1800CE, 2100T, NH1000, NH2100, NH2200, Nano Cash, 5000CE, 5050CE, 5300CE

Replace ATM

Upgradable ATMs

Keyboard ATM Model Upgrade Path
3000K

1500SE, 1800SE, 2700 (T), Halo, Halo 2, Force, 4000W, MX5000(SE), 5200SE, 5300SE, 5400SE

Replace Keyboard & Update Software
5000K

1500SE, 1800SE, 2700 (T), Halo, Halo 2, Force, 4000W, MX5000(SE), 5200SE, 5300SE, 5400SE

Replace Keyboard & Update Software
8000R

1500SE, 1800SE, 2700 (T), Halo, Halo 2, Force, 4000W, MX5000(SE), 5200SE, 5300SE, 5400SE

Update Software
EPP-X1

1500SE, 1800SE, 2700 (T), Halo, Halo 2, Force, 4000W, MX5000(SE), 5200SE, 5300SE, 5400SE

Update Software

Identification Instructions - Look at the backside of the keyboard to determine keyboard type and follow path in previous chart. For more information, visit https://hyosungamericas.com/storage/app/media/Legal%20Document%20PDFs/Hyosung-PCI-Compliance-Update-PCI-PTS-v5-.pdf

Genmega

Per Genmega:

  • B3 and B5 keypads CAN support TR-31 but will require a software update when the time is right
  • B1 and B2 keypads will NOT support TR-31. The keypad and bracket must be replaced and a software update may be required to support B5
  • C4000 with ACU1 Board will NOT support TR-31. The motherboard must be replaced along with the keypad and mounting hardware
  Keyboard Upgrade Path
Pre-2006 B1 EPP Embedded Replace ATM
2006-2008 B1 EPP C4000

Replace Keyboard, Change Out Board, Updated Software

2008-2014 B1 & B2 EPP

Replace Keyboard & Update Software

2014-Current B3 & B5 EPP

Update Software

Click here for supporting documentation.

Triton

After their initial presentation on Triton models at the National ATM Council show, NAC2021, feedback from Triton customers pushed the manufacturer to create an upgrade path for the popular 9100 model. The company encourages businesses interested in the 9100 upgrade to fill out the form located here - https://triton.com/9100-tr-31-t10-keypad-upgrade/ The original control panel in the 9100 will not support the T-10 EPP and production for the 9100 upgrade kit will be limited.

For RL/FT series, Traverse, and ARGO series ATMs, there is only an EPP change and software update. As with previous mandates, especially EMV, there could get additional software updates prior to the January 1, 2025 cut-in date. These upgrades are going to consist of migrating from a T5, T7, or T9 EPP to the new T10.

The upgrade kits are slightly different in that a migration from a T7 to a T10 will require an extra cable. This LINK will help customers in the field distinguish which keypad they have.

Model Keypad Model PCI Version Replace ATM? Software Update Keypad Replacement
9600 T6 1.x Yes NONE NONE
9700 T6 1.x Yes NONE NONE
8100 T6 1.x Yes NONE NONE
           
9100 T6 1.x Yes/No (form) w/T10 T10
RL100 T7 1.x No w/T10 T10
  T5

1.x w

TKM

No w/T10 T10
  T9

3.1

No w/T10 T10
RL200 T7

1.x

No w/T10 T10
  T5

1.x w

TKM

No w/T10 T10
  T9

3.1

No w/T10 T10
RT2000 T7

1.x

No w/T10 T10
10.4" Screens Only T5

1.x w

TKM

No w/T10 T10
  T9

3.1

No w/T10 T10
FT5000 T7

1.x

No w/T10 T10
  T5

1.x w

TKM

No w/T10 T10
  T9

3.1

No w/T10 T10
ARGO 7.0 T9

3.1

No w/T10 T10
  T10

5.x

No TBD None
ARGO 15.0 T9

3.1

No w/T10 T10
  T10

5.x

No TBD None
ARGO FT T9

3.1

No w/T10 T10
  T10

5.x

No TBD None

How will your machines be affected? Contact Cash Depot to find out more.